HM3 login failed issue
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  1. #1
    Junior Member
    Join Date
    Mar 2020

    Default HM3 login failed issue

    HM3 new install, alway login failed, tried VPN with different IP but still failed.
    Attached Images Attached Images
    Last edited by fozzy71; 02-24-2021 at 01:15 PM. Reason: removed logs for privacy reasons

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    HM Support


    In the future you should not post your logs on the forums for privacy and security reasons, they should only be sent to us in a support ticket.

    It appears your problem is due to your location and slow internet speeds so our parser is not initializing. This is something we are trying to fix in our next beta release and if you contact us in a support ticket as instructed below with a link to this thread we can send you a new build to try to see if it helps. If the new build has the same problems we will need you to send a new set of log files in the support ticket for us to forward to the developers.

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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