Good morning I have just started the HM3 trial and i'm having problems with connecting poker stars to the hud the following screenshot is preventing me:
Can anybody help please
Good morning I have just started the HM3 trial and i'm having problems with connecting poker stars to the hud the following screenshot is preventing me:
Can anybody help please
First, you should remove that \Databases folder from the site settings. That is where your HM3 databases are stored, not where any site should be writing hand history files.
Try creating a new folder on your computer such as C:\StarsHands and C:\StarsTourneys then setup PokerStars to save both the hands/results in their Settings - Playing History - Hand History and Tournament Summary menu and setup HM3 to Auto Import from there in the Tools - Site Settings - Auto Import Folders menu. Make sure you 'Remove' all the unused auto import folders for the site's default hand history path.
If you continue to have problems: Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.