(Official Release - Jan 25, 2021) - Page 2
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  1. #11
    Junior Member
    Join Date
    Jul 2017

    Default Mainatnce

    So if I upgrade to 3.1.15 and do not want to pay for the maintance fee I will be limited to the free version?
    What about the version I paid to upgrade from HM2 to HM3?
    I do not want to pay the fee, therefore I miss my rights? is that correct?
    sorry ,english is not my native language

  2. #12
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    If your Support & Maintenance plan expired before the release of then your maximum version you can use with your license is the previous release version You can still use HM3 version without having to pay for another year of the Support & Maintenance plan but you will not have access to any bug fixes and new features that we released in version or future updates unless you renew your Subscription & Maintenance plan - https://support.holdemmanager.com/su.../Release-Notes

    Please install this version of HM3 - https://www.holdemmanager.com/downlo...rsion=

    You can read about the Support & Maintenance plan details and costs here - https://support.holdemmanager.com/su...M3-Versions%29

  3. #13
    Junior Member
    Join Date
    Jan 2021


    After the last update ; my program is not opening. I tried to restart it many times and troubleshooting it. But it isn't helping. Can someone help?

  4. #14
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs.

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
    - Here is a direct link to your My Tickets page.
    - Here is a short video showing how to collect those HM3logs.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.
    Regards udbrky (Chris)

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