I tried changing the cache timeout setting to 1 and 2...neither seems to make a difference, I will keep testing.
Here are some other examples of oddities...even within the replayer itself, if I open up one replay, the HUD will show some notes for the player in my HUD popup, and in another replay it will show some other notes. It doesn't always show the complete set of notes in any one replay. I have "Show stats up to time of hand" turned off, so that shouldn't be the issue.
Example:
notecaddy different notes showing at different times.jpg
This makes sense in your screenshot because you are showing different game sizes. NoteCaddy by default will split the notes based on these game sizes: heads up, 3-6 handed, 7+ handed. So for example a player's notes at a 7 handed table will be different than at a 6 handed table. If you like, you can adjust this to your preference in NoteCaddy → File → Settings → Partitions
Even after I wait a few minutes, the live table Hud popup does not update with the note. It seems erratic - it works sometimes (decently often), and then other times it doesn't work and never refreshes, and sometimes sometimes recent notes disappear and older ones show up again.
Example where I can see NoteCaddy registered the note but it's still not showing up in the popup (3/4th Pot: Top Pair should have shown up in the hud popup since it was clearly registered by Note Caddy in the "player notes" section):
notecaddy not updating HUD.png
Where exactly is that note supposed to appear in your popup that you screenshotted? Is it supposed to show as a note at the bottom of the popup? Have you added the note or group for the stat to your popup in the HUD Profile Editor?
Example of a situation where opening the HUD popup in the replayer shows all the previous notes in the HUD, but the live table somehow isn't showing them anymore, and is only showing a more recent hand:
notecaddy notes not always showing in HUD.png
Is this perhaps caused by the same issue as looking at a different game size in the replayer versus the live table?
I wish there were a way to get it to work consistently...
This is on Americas Cardroom.
I'm still waiting for it to work on Bovada, as I've submitted a couple tickets (last year Justin helped gather my info, and last week I submitted another set of data to help with that)...am hoping the Note Caddy team can make this work soon, and I'm happy to help however needed...I paid for Note Caddy specifically so I could stop taking so many manual notes!
Thanks for your help, and any more ideas on what I can do to fix the above issues would be greatly appreciated!