HEM 3 Not importing/No HUD
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  1. #1
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    Default HEM 3 Not importing/No HUD

    HEM3 has stopped working for me on ACR. The HUD will sporadically show up on one table out of 8. In HEM parts of some tourneys will show up in the tourneys tab, but not all of them. Help?

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  3. #3
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by dead money View Post
    HEM3 has stopped working for me on ACR. The HUD will sporadically show up on one table out of 8. In HEM parts of some tourneys will show up in the tourneys tab, but not all of them. Help?
    The recent WPN update changed the hand history format so you need to install the new beta version of HM3 we released yesterday. Please update to our latest beta version of HM3 from this link.

    You will have to 'force reimport' the hands if importing them to the same database. Toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of hand histories' then import the files again using the HM3 - File - Import Folder/Files options. See the linked images below:





    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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