HUD and Pop Up with delay when 4 tabling Zoom

[tempolivre]

I have ticket # T589676 on support but please give me some advice if I can do anythong about it. I spoke with 3 other players and they also have the same problem, HUD and Pop Up start to delay if we open 4 tables and it comes to a point where HUDS don't even appear anymore, or they show up with data from players who were at the table for 5 or 6 hands behind.

To check the problem just open 4 Zoom tables and start folding a lot of hands. Until Thursday it worked fine, but since yesterday it has this problem and from time to also crashs the hold Holdem Manager.

I have to play to clear a bonus and was happy with my HM2. Now I'm pissed off with this forced upgrade!!!

[fozzy71]

Please follow the instructions our tech sent in that reply:

Please go to HUD->HUD Options and disable all checkboxes which limit the stats in HUD: Current Limit, Current BetType and checkbox about Sessions stats. After that try to activate Current Limit and Current BetType checkboxes one by one and check how HUD works and then try use them together. I wouldn`t suggest reactivate sessions stats checkbox because it affects only stats when you hover over HUD and could slow down the HUD because HM3 should calculate all stats twice: overall stats and stats when you hover over HUD.

If you continue to have problems:

Are you using a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile? Try to remove any unused or extra popups from the HM3 HUD profile, that you might have imported from HM2. With HM3 it loads the stats for all the associated popups even if you are not using them.

- HM3 - HUD - HUD Editor - 'Profile:' = select the profile you want to edit.
- Options - 'Export' or 'Duplicate' the profile so you have a backup copy before you make any edits.
- Click the 'Popup Groups' button in the upper right corner.
- In the upper left under 'Groups' you can select then 'Delete' any unused popups.

This should help speed up the overall HUD and popups performance.

If you continue to have problems:

- Try to remove positional stats directly in the hud (stats using position item property in the Hud Editor)
- Try to reduce number of stats in the HUD
- Try to disable session stats in tooltips (HM3 - HUD - HUD Options)
- Try to set max number of hands limit lower in HUD Options
- Try to reduce the number of hands in the database (new database and import only a small portion of the hands)
- For popup loading speeds: reduce number of popups and complexity of the popups

If none of that helps please reproduce/screenshot the problems again and send us your logs, screenshots and hands from a session as instructed at the end of this FAQ.