Install Fail - Fails to connect once username and password entered
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  1. #1
    Junior Member
    Join Date
    Jan 2021
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    2

    Default Install Fail - Fails to connect once username and password entered

    Evening All,

    Is someone able to help me with an install issue? During the installation HM3 asks for my username and passwword, once this is entered it falls into some sort of searching loop?

    I have attached a snip of the problem...I have tried restarting and allowing HM3 and Server on the Firewall allow list but no luck...

    Cheers
    Attached Images Attached Images

  2. #2
    Junior Member
    Join Date
    Jan 2013
    Posts
    7

    Default

    Some peoples like me had the same problem, even with HM3 already installed.

  3. #3
    Junior Member
    Join Date
    Jan 2021
    Posts
    2

    Default

    I think this was down to a dodgy WiFi connection I have hard wired it in and seems to have taken the username and password now.

  4. #4
    Junior Member
    Join Date
    Feb 2009
    Posts
    26

    Default

    I had same issue always was down for hours seems to be working now

  5. #5
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    30,856

    Default

    We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused. Please try to launch and login to HM3 again.
    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Restart HM3 and login with your account email/password combination again.

    If you continue to have problems:

    Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

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