Problems after update 8709
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  1. #1
    Junior Member
    Join Date
    Jan 2021

    Default Problems after update 8709

    After the last update 8709, absolutely everything stopped working. There is no HUD, no replayer, no hand viewer, and you can't even label it. Just in case, I send logs.
    After reinstalling to the working version 8673, everything works. but it does not correctly calculate the win and rake.
    Attached Files Attached Files

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Please update to the latest beta version -

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    You have a large number of old (unsupported/stuck) hand history files in your auto import folders. See this FAQ to resolve those issues -

    We recommend you maintain more than 20% free space on your system drive. Please see this FAQ to clear up some more free space -

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB -

    If you continue to have problems:

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Please follow the instructions in the post directly above yours. If you have the final HM2 update installed and have the same problems in a new database we need you to send us a sample of the hands and your log files to see if there is anything we can do to help you fix the issue. If we have the same problems with your hands there might not be anything we can do now that HM2 support has ended.

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