Notecaddy.2.9.83.0 serious problem with program freezing.
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  1. #1
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    Default Notecaddy.2.9.83.0 serious problem with program freezing.

    Hey NCEdge!

    -NoteCaddy Last Replay Font Colors Fixed
    - It was really fixed in 2.9.83, BUT I was forced to roll back to 2.9.82 because the program began to freeze after opening the table. This usually happens like this: NC picks up an open table, but usually hangs when I close it and open a new one. HM stops responding to mouse clicks, its window can be minimized by Win-D, but it no longer maximizes. When I click in the taskbar on HM, I hear a jing sound, but nothing happens - the program is minimized, statistics on the screen, if it has time to appear, is in a frozen state and does not move with the table.. As soon as I close the HM task in Task Manager and copy the old 9.82 files everything works as it should, no freezes. NCEdge - ask the developers to remember what additional changes they made between version 82 and 83, what led to this behavior of the program, please.

    If any files are needed on my part, write, but this clearly happened with version 9.83

  2. #2
    Moderator NotecaddyEdge's Avatar
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    Quote Originally Posted by FALOs View Post
    Hey NCEdge!

    - It was really fixed in 2.9.83, BUT I was forced to roll back to 2.9.82 because the program began to freeze after opening the table. This usually happens like this: NC picks up an open table, but usually hangs when I close it and open a new one. HM stops responding to mouse clicks, its window can be minimized by Win-D, but it no longer maximizes. When I click in the taskbar on HM, I hear a jing sound, but nothing happens - the program is minimized, statistics on the screen, if it has time to appear, is in a frozen state and does not move with the table.. As soon as I close the HM task in Task Manager and copy the old 9.82 files everything works as it should, no freezes. NCEdge - ask the developers to remember what additional changes they made between version 82 and 83, what led to this behavior of the program, please.

    If any files are needed on my part, write, but this clearly happened with version 9.83
    Hi FALOs,

    Is it possible for you to please try to reset your NC settings, and see if the issue persists?

    Sometimes resetting the settings helps after updating.

    *Resetting HM2 NC Settings*
    1. To reset NC to factory defaults, close HM2 and go into: C:\Users\[WindowsUsername]\AppData\Roaming\HoldemManager.
    2. In this directory move all of your .xml files into a new folder (these serve as backup files).
    3. Restart HM2, go back into NoteCaddy. Import your ColorDefinitions.xml that you backed up previously (NoteCaddy → Tools → Import Color Definitions).
    4. Once that is done, then go into NoteCaddy → File → Settings, adjust them to your preferences.
    5. Then reset and reprocess notes, and hopefully it works smoothly for you.



    If that doesn't help, can you please send us log files? If I submit those to the developers they should be able to spot the problem.

    In the ticket, please link to this thread.

    Please add log files to the ticket:
    *Log files*
    Here's how you can do that:
    1. Reproduce what you were doing when the issue occurred. When the issue occurs proceed with the next step.
    2. Navigate to*C:\Program Files (x86)\Holdem Manager 2\Utilities.
    3. Click on 'CopyLogFiles.bat', choose Yes to create the log files if asked.
    4. On your desktop you should see a folder named 'HM2logs'. Please .zip it using 7-zip or another similar program, and send it over.
    5. If the file is too big to send, please upload it to to a cloud service like OneDrive, Dropbox, or WeTransfer.com, and share a link.

  3. #3
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    Hey NCEdge!

    Is it possible for you to please try to reset your NC settings, and see if the issue persists?

    I did, the problem remained


    If that doesn't help, can you please send us log files? If I submit those to the developers they should be able to spot the problem.

    Ofc, attached.

    How I get the program to hang:

    1) I open 3 game tables.
    2) Launch HM.
    3) Start Import> Start Hud in "Home" TAB, nothing more, I DO NOT go to the NC tab and do not start the program.
    4) Statistics appear on the screen.

    5) Freezing occurs as soon as I close one table and try to open another OR just try to add one more table (fourth table) after statistics have already appeared for the first three open tables - the message "Waiting for hands" appears on the screen of new table and HM immediately freezes.


    NOTHING HAPPENS when I copy NC 9.82 files back. Everything works for hours, no freezes. Also, I repeat - for the freeze to occur, it is enough to start the HUD and not start NC.

    Apparently in version NC 9.83 such a change was made that leads to HM freezing even without starting NC from the user's side.
    Attached Files Attached Files

  4. #4
    Moderator NotecaddyEdge's Avatar
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    Hey FALOs,

    Thank you for sending the logs, and explaining the issue clearly. I have created a ticket for the developers with that information so that they can take a look and hopefully issue a fix soon.

  5. #5
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    I have created a ticket for the developers with that information so that they can take a look and hopefully issue a fix soon.

    Yes, it would be very good, because in version 2.82 I cannot use fast Replay, and in version 2.83 I cannot use HM at all If the problem continues in the next versions, it will be a disaster.

    Ty, NCEdge!

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