HUD starts and crashes on
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Dec 2020

    Default HUD starts and crashes on updated their software yesterday.

    Now the HUD starts, but only works for 1 or 2 hands. Then it just disappears.

    Note that the same thing is happening with PT4.

    Any idea of what it might be?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Please update to our latest beta version of HM3 from this link -

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
    - Attach a copy of the original Hand history for the table with the issue*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
    Regards udbrky (Chris)

Similar Threads

  1. hud starts late in 888
    By alex888 in forum Bug Reports
    Replies: 1
    Last Post: 09-24-2018, 02:20 AM
  2. HUD crashes on 888 a lot
    By Antioxy in forum Manager General
    Replies: 3
    Last Post: 09-15-2013, 12:57 PM
  3. Replies: 26
    Last Post: 09-02-2012, 07:09 PM
  4. HUD starts up then crashes after a few hands
    By Fulzgold in forum Manager General
    Replies: 7
    Last Post: 11-13-2009, 04:36 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts