Imported Ignition Hands Not Showing Up
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  1. #1
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    Default Imported Ignition Hands Not Showing Up

    I am importing hands from ignition into a new DB. The import history is showing it succesfully imported. It even shows my hero with the 1000 hands I imported. However I cant find any statistics anywhere in reports or in HM3 for any of the hands. Ive tried checking every option and un selecting every filter, no luck getting any hands to show up. Help please!

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by hjaves View Post
    I am importing hands from ignition into a new DB. The import history is showing it succesfully imported. It even shows my hero with the 1000 hands I imported. However I cant find any statistics anywhere in reports or in HM3 for any of the hands. Ive tried checking every option and un selecting every filter, no luck getting any hands to show up. Help please!
    Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

  3. #3
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    Thanks for the response. I already did this and submitted a support ticket with the relevant info. Where can I find the status of this ticket?

  4. #4
    You're out! udbrky's Avatar
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    Quote Originally Posted by hjaves View Post
    Thanks for the response. I already did this and submitted a support ticket with the relevant info. Where can I find the status of this ticket?
    You can always find them in your account - support - Support Center - My Tickets in the bottom right.
    Last edited by fozzy71; 12-08-2020 at 11:24 AM. Reason: added url hyperlink to my tickets text
    Regards udbrky (Chris)

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