Holdem Manager 3.1.14 installation error

[Maver1ck]

Добрый день!

При запуске свеже-скачанного установщика Holdem Manager 3.1.14 выскакивает окно с ошибкой "The configuration data for this product is corrupt. Contact your support personnel"

Попробовал установить 3 другие программы .msi - все нормально работает.

[Maver1ck]

Hello,

When I try to install just downloaded Holdem Manager 3.1.14 I get the pop-up error window "The configuration data for this product is corrupt. Contact your support personnel"

I tried to install several other .msi apps and they install as usual.

[fozzy71]

Which Operating System, Firewall, and AntiVirus are you using?

- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
* If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

If you continue to have problems:

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page.
- Here is a short video showing how to collect those HM3logs.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.

[Maver1ck]

Which Operating System, Firewall, and AntiVirus are you using?

Windows 8.1, BitDefender, Windows Firewall

- Uninstall any 3rd party security software bundles.

Done

- Reboot your computer

Done

- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.

There is no HM3 in the list

- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.

Deleted this folder

- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
There is no such folder

- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable

The same error

- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).

Done

- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Done


The problem is still the same

[Maver1ck]

Which Operating System, Firewall, and AntiVirus are you using?

- Uninstall any 3rd party security software bundles.
- Reboot your computer
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
* If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please let us know if that does or does not solve your issues.

If you continue to have problems:

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page.
- Here is a short video showing how to collect those HM3logs.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.

Which Operating System, Firewall, and AntiVirus are you using?

Windows 8.1, BitDefender, Windows Firewall

- Uninstall any 3rd party security software bundles.

Done

- Reboot your computer

Done

- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.

There is no HM3 in the list

- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.

Deleted this folder

- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
There is no such folder

- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable

The same error

- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).

Done

- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Done


The problem is still the same

[Maver1ck]

Which Operating System, Firewall, and AntiVirus are you using?

Windows 8.1, BitDefender, Windows Firewall

- Uninstall any 3rd party security software bundles.

Done

- Reboot your computer

Done

- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.

There is no HM3 in the list

- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.

Deleted this folder

- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
There is no such folder

- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable

The same error

- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).

Done

- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Done


The problem is still the same

[Maver1ck]

Hi

I went thru this article and did what it says and my log file looks like this

=== Verbose logging started: 04.12.2020 23:41:30 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (B0:9C) [23:41:30:975]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (B0:9C) [23:41:30:975]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (B0:38) [23:41:30:991]: Resetting cached policy values
MSI (c) (B0:38) [23:41:30:991]: Machine policy value 'Debug' is 7
MSI (c) (B0:38) [23:41:30:991]: ******* RunEngine:
******* Product: C:\Users\***\Downloads\HoldemManager_3.1.14.0.msi
******* Action:
******* CommandLine:
MSI (c) (B0:38) [23:41:30:992]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (B0:38) [23:41:30:996]: Unexpected or missing value (name: 'PackageName', value: '') in key 'HKU\S-1-5-21-4164480147-3660071947-1407176072-1001\Software\Microsoft\Installer\Products\A2150A1 FCDD116C488E7029A2F3704A3\SourceList'

MSI (c) (B0:38) [23:41:30:997]: MainEngineThread is returning 1610
=== Verbose logging stopped: 04.12.2020 23:41:31 ===

[Maver1ck]

Well IT IS DEFINITELY an error in Registry WITH YOUR PRODUCT ONLY.

Not in antivirus, firewall or anything. Every other MSI install perfectly.

This is the TEMP MSI file ourput

=== Verbose logging started: 04.12.2020 23:55:27 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (D8:20) [23:55:27:760]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (D8:20) [23:55:27:760]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (D8:AC) [23:55:27:775]: Resetting cached policy values
MSI (c) (D8:AC) [23:55:27:775]: Machine policy value 'Debug' is 7
MSI (c) (D8:AC) [23:55:27:775]: ******* RunEngine:
******* Product: C:\Users\***\Downloads\HoldemManager_3.1.14.0 (4).msi
******* Action:
******* CommandLine:
MSI (c) (D8:AC) [23:55:27:776]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (D8:AC) [23:55:27:782]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (D8:AC) [23:55:27:782]: User policy value 'DisableMedia' is 0
MSI (c) (D8:AC) [23:55:27:782]: Machine policy value 'AllowLockdownMedia' is 1
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Looking for sourcelist for product {F1A0512A-1DDC-4C61-887E-20A9F273403A}
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Adding {F1A0512A-1DDC-4C61-887E-20A9F273403A}; to potential sourcelist list (pcode;disk;relpath).
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Now checking product {F1A0512A-1DDC-4C61-887E-20A9F273403A}
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Processing net source list.
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Trying source C:\Users\***\Downloads\.
MSI (c) (D8:AC) [23:55:27:783]: Note: 1: 2203 2: C:\Users\***=== Verbose logging started: 04.12.2020 23:55:27 Build type: SHIP UNICODE 5.00.9600.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (D8:20) [23:55:27:760]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (D8:20) [23:55:27:760]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (D8:AC) [23:55:27:775]: Resetting cached policy values
MSI (c) (D8:AC) [23:55:27:775]: Machine policy value 'Debug' is 7
MSI (c) (D8:AC) [23:55:27:775]: ******* RunEngine:
******* Product: C:\Users\***\Downloads\HoldemManager_3.1.14.0 (4).msi
******* Action:
******* CommandLine:
MSI (c) (D8:AC) [23:55:27:776]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (D8:AC) [23:55:27:782]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (D8:AC) [23:55:27:782]: User policy value 'DisableMedia' is 0
MSI (c) (D8:AC) [23:55:27:782]: Machine policy value 'AllowLockdownMedia' is 1
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Looking for sourcelist for product {F1A0512A-1DDC-4C61-887E-20A9F273403A}
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Adding {F1A0512A-1DDC-4C61-887E-20A9F273403A}; to potential sourcelist list (pcode;disk;relpath).
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Now checking product {F1A0512A-1DDC-4C61-887E-20A9F273403A}
MSI (c) (D8:AC) [23:55:27:782]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Processing net source list.
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Trying source C:\Users\***\Downloads\.
MSI (c) (D8:AC) [23:55:27:783]: Note: 1: 2203 2: C:\Users\***\Downloads\HoldemManager3 3: -2147287038
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) (D8:AC) [23:55:27:783]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Processing media source list.
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 2203 2: 3: -2147287037
MSI (c) (D8:AC) [23:55:27:789]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:AC) [23:55:27:789]: SOURCEMGMT: Processing URL source list.
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:790]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (D8:20) [23:55:27:790]: SOURCEMGMT: Prompting user for a valid source.
MSI (c) (D8:20) [23:55:27:790]: Machine policy value 'DisableBrowse' is 0
MSI (c) (D8:20) [23:55:27:790]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (D8:20) [23:55:27:791]: Machine policy value 'DisableMsi' is 0
MSI (c) (D8:20) [23:55:27:791]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (D8:20) [23:55:27:791]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (D8:20) [23:55:27:791]: Product {F1A0512A-1DDC-4C61-887E-20A9F273403A} is not managed.
MSI (c) (D8:20) [23:55:27:791]: Running product '{F1A0512A-1DDC-4C61-887E-20A9F273403A}' with user privileges: It's not assigned.
MSI (c) (D8:20) [23:55:27:791]: SOURCEMGMT: Browsing is enabled.
MSI (c) (D8:20) [23:55:27:818]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (D8:20) [23:55:27:819]: Font created. Charset: Req=204, Ret=204, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Now checking product {F1A0512A-1DDC-4C61-887E-20A9F273403A}
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Processing net source list.
MSI (c) (D8:20) [23:55:27:820]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Processing media source list.
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Trying media source ;.
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:821]: SOURCEMGMT: Processing URL source list.
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:AC) [23:55:28:847]: SOURCEMGMT: Failed to resolve source
MSI (c) (D8:AC) [23:55:28:848]: MainEngineThread is returning 1612
=== Verbose logging stopped: 04.12.2020 23:55:28 ===

\Downloads\HoldemManager3 3: -2147287038
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) (D8:AC) [23:55:27:783]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:AC) [23:55:27:783]: SOURCEMGMT: Processing media source list.
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 2203 2: 3: -2147287037
MSI (c) (D8:AC) [23:55:27:789]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:AC) [23:55:27:789]: SOURCEMGMT: Processing URL source list.
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:AC) [23:55:27:789]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:790]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (D8:20) [23:55:27:790]: SOURCEMGMT: Prompting user for a valid source.
MSI (c) (D8:20) [23:55:27:790]: Machine policy value 'DisableBrowse' is 0
MSI (c) (D8:20) [23:55:27:790]: Machine policy value 'AllowLockdownBrowse' is 0
MSI (c) (D8:20) [23:55:27:791]: Machine policy value 'DisableMsi' is 0
MSI (c) (D8:20) [23:55:27:791]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (D8:20) [23:55:27:791]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (D8:20) [23:55:27:791]: Product {F1A0512A-1DDC-4C61-887E-20A9F273403A} is not managed.
MSI (c) (D8:20) [23:55:27:791]: Running product '{F1A0512A-1DDC-4C61-887E-20A9F273403A}' with user privileges: It's not assigned.
MSI (c) (D8:20) [23:55:27:791]: SOURCEMGMT: Browsing is enabled.
MSI (c) (D8:20) [23:55:27:818]: Font created. Charset: Req=0, Ret=0, Font: Req=, Ret=Arial

MSI (c) (D8:20) [23:55:27:819]: Font created. Charset: Req=204, Ret=204, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Now checking product {F1A0512A-1DDC-4C61-887E-20A9F273403A}
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Processing net source list.
MSI (c) (D8:20) [23:55:27:820]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Processing media source list.
MSI (c) (D8:20) [23:55:27:820]: SOURCEMGMT: Trying media source ;.
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:821]: SOURCEMGMT: Processing URL source list.
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1706 2: -2147483647 3: HoldemManager3
MSI (c) (D8:20) [23:55:27:821]: Note: 1: 1706 2: 3: HoldemManager3
MSI (c) (D8:AC) [23:55:28:847]: SOURCEMGMT: Failed to resolve source
MSI (c) (D8:AC) [23:55:28:848]: MainEngineThread is returning 1612
=== Verbose logging stopped: 04.12.2020 23:55:28 ===

[Ishikawa]

Проблема не в ХМ3, а в самой системе и в Windows Installer. Иногда данный установщик не может записать какие-то данные в реестр. Это может быть из-за настроек или проблем в самой системе, либо из-за антивируса. В данном случае BitDefender. Он известен тем что довольно жёстко блокирует ХМ3. Для устранения проблемы стоит использовать вот эту утилиту от Microsoft: https://download.microsoft.com/downl...l.meta.diagcab Если ХМ3 уже установлен, то надо его удалить с помощью утилиты, а если нет то можно либо просто запустить утилиту, а потом установить ХМ3 штатным способом, либо установить ХМ3 с помощью утилиты. Код продукта уже есть в логах установщика: {F1A0512A-1DDC-4C61-887E-20A9F273403A}

[fozzy71]

Which Operating System, Firewall, and AntiVirus are you using?

Windows 8.1, BitDefender, Windows Firewall...


The problem is still the same

1) Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager. Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

- Uninstall BitDefender.
- Uninstall HM3 with this tool - https://support.microsoft.com/en-us/...led-or-removed
- Reboot your computer
- Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...3&channel=Beta
- Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
- Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

2) If you continue to have problems you have to send us the Windows and HM3 logs as I requested at the end of my first reply:

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page.
- Here is a short video showing how to collect those HM3logs.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.