HM3 installing error.

[Lammie]

Hi there. I was planning on purchasing HM3 today, after having used the free trial a few months ago. However, when trying to re-install the software I am constantly met with error messages.

This is what it looks like : https://imgur.com/a/eMTOyuv

I deleted all the old software, re-installed it, but it still doesn't work.

I have no idea what's going on, anyone have an idea?

Thanks in advance.

[Lammie]

Bump.

[fozzy71]

We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
- Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ersion=3.1.9.0
- Once you have both files downloaded you can install the 3.1.14.0.msi file.

If you continue to have problems:

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
- Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

[Lammie]

We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
- Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ersion=3.1.9.0
- Once you have both files downloaded you can install the 3.1.14.0.msi file.

If you continue to have problems:

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
- Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

2nd solution worked, thanks!

[fozzy71]

2nd solution worked, thanks!

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.