HUD disappears

[grizzu]

Hello! I have a huge problem with hem3

I play a normal session with two 6max table. Than, I open a 9max table and the HUD is having problems. First, it appears for 1 hand at 9max table and after that it disappears from all tables.
This is really strange. I don't understand what is happening and I don't understand what I have to do to fix it. I looked here in the forum, but it seems no one has a problem like mine...

[udbrky]

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
- Attach a copy of the original Hand history for the table with the issue*

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

[fozzy71]

Hello! I have a huge problem with hem3

I play a normal session with two 6max table. Than, I open a 9max table and the HUD is having problems. First, it appears for 1 hand at 9max table and after that it disappears from all tables.
This is really strange. I don't understand what is happening and I don't understand what I have to do to fix it. I looked here in the forum, but it seems no one has a problem like mine...

Was this at 888/Pacific? If so, you need to install the new beta update we released late yesterday.

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems: Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.