Hud not working on 888poker.pt snap tables
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  1. #1
    Senior Member
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    Default Hud not working on 888poker.pt snap tables

    Just updated to version 3.1.14.6442 and the hud stopped working on snap tables. Was working properly before the update.

  2. #2
    You're out! udbrky's Avatar
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    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
    - Attach a copy of the original Hand history for the table with the issue*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
    Regards udbrky (Chris)

  3. #3
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    Sent everything. thank you for your reply.

  4. #4
    Junior Member
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    Hi,

    I borrow this thread.
    My HUD doesn work on this site either, but never have.
    I thought 888 dident allow huds anymore, so never thought to ask here.

    in my site settings all is green (auto import + my seat) but still doesnt work.

  5. #5
    Senior Member
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    it was working before the new update on all kind of tables. Are your hands importing anyway?

  6. #6
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    Quote Originally Posted by fow View Post
    it was working before the new update on all kind of tables. Are your hands importing anyway?

    only some hands import.

  7. #7
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by fow View Post
    Sent everything. thank you for your reply.
    What is your support ticket number? Here is a direct link to your My Tickets page.

    Quote Originally Posted by heor1 View Post
    Hi,

    I borrow this thread.
    My HUD doesn work on this site either, but never have.
    I thought 888 dident allow huds anymore, so never thought to ask here.

    in my site settings all is green (auto import + my seat) but still doesnt work.
    Quote Originally Posted by heor1 View Post
    only some hands import.
    Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

  8. #8
    Senior Member
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    My ticket number is 573847

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