HEM3 not loading
the hem3 box pops up after i start it then a bigger box that never fills in pops up behind the smaller box and it just says initializing views.... in the first box and nothing ever happens from that point. been like this for weeks. when i click on the box it just me the generic windows popup hem3 is not responding do you want to close program or wait. thanks for the help
On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.
If you are experiencing this issue, please reboot your computer then download the new version from our website or directly from this link.
If you have any problems installing HM3 because of your installed version this is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file.
- Download and install the latest stable version of HM3 from this link.
If you continue to have problems please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
Will i lose my database if i uninstall hem3 like in the steps provided? i don't have a backup or it saved anywhere else so its important it doesn't get deleted or corrupted
No, uninstalling/reinstalling HM3 will never affect your database, HM3 user settings, or the original hands that were imported and archived. Those files for the database, settings and original hand history files are stored in different locations outside of the actual program files for HM3.
For future reference if you want to make semi-regular backups:
You can make a backup of the active database and settings at any time by using the Tools - 'Backup Database...' menu then restore it using the Tools - 'Restore Database...' option.
- Individual HUD Profiles can also be exported from the HUD - HUD Editor - Options button menu.
- All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). *It is configured in the Tools - Settings - Import menu.
If you also want to manually backup the database/settings files: Your actual uncompressed HM3 databases are stored in*C:\Users\{UserName}\Documents\Holdem Manager 3\Databases\.**Your personalized HM3 settings/files are stored in*C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\. If you can't see those folders/files, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
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