hi, look the image... today i click on a hand but the replayer doesn't start! (and tonight HUD also crashes 4-5 times in the session)
hi, look the image... today i click on a hand but the replayer doesn't start! (and tonight HUD also crashes 4-5 times in the session)
Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
hm3 still doesn't work! yesterday did not run on pokerstars and also the replayer does not work and does not make me score hands for review
ps: i send feedback e set log but nothing.
You need to check your junk/spam folders in your email client and white list our email addresses: support@holdemmanager.com and sales@holdemmanager.com
You can also see your replies if you login to your account on our site and go to the support page. Here is a direct link to your My Tickets page.
If your hands are not importing to the reports and you have the right player name selected, or the HUD is not working: Please see our HUD Troubleshooting FAQ and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the FAQ.