Popup stats load very slowly
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  1. #1
    Junior Member
    Join Date
    Mar 2014
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    4

    Default Popup stats load very slowly

    Hey,

    I made some changes to a couple of my hud-popups. Upon saving them, I noticed that the popup would open normally, but the stats would take ages to load. I'd say it took around 3-4 seconds which makes using the popups while playing fast fold poker basically impossible.

    I've read somewhere that it could be due to the amount of popups that are associated with one element, but I did not change the amount of popups or amount of stats in each of them (or only marginally, maybe adding 2-3 stats in 4 popups that combine for an amount for ~150 stats items).

    I cross-checked by running the backup that I had created which is almost identical and it runs normally. So no changes on my computer could be causing the issue. Since I did some changes to a specific popup, I created a new version combining the backup + the changes and it also seems to run smoothly.

    The only change that would remain in the popup that's causing issues, would be color coding. Is it possible that color coding stats can cause delays? Is there any other element, be it either stats or text that can cause longer load times?

    Any help is appreciated!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,628

    Default

    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs.

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
    - Here is a direct link to your My Tickets page.
    - Here is a short video showing how to collect those HM3logs.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Mar 2014
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    4

    Default

    Quote Originally Posted by udbrky View Post
    Please create a support ticket with a link to this thread and your forum username.

    Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

    a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
    - Here is a short video showing how to collect those event viewer logs.

    b) Also send the following HM3Logs files manually:
    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
    - Here is a direct link to your My Tickets page.
    - Here is a short video showing how to collect those HM3logs.

    Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.
    There is no error and thus, there's nothing I can particularily screen shot. The stats are simply loading extremely slowly ...

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Sep 1971
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    HM Support
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    30,898

    Default

    Quote Originally Posted by aaaRt View Post
    There is no error and thus, there's nothing I can particularily screen shot. The stats are simply loading extremely slowly ...
    We need the screenshots and logs sent regardless. I am not aware of any issues related to color coding of stats.

    Is that a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile?

    a) Try to remove any unused or extra popups from the HM3 HUD profile, that you might have imported from HM2. With HM3 it loads the stats for all the associated popups even if you are not using them.

    - HM3 - HUD - HUD Editor - 'Profile:' = select the profile you want to edit.
    - Options - 'Export' or 'Duplicate' the profile so you have a backup copy before you make any edits.
    - Click the 'Popup Groups' button in the upper right corner.
    - In the upper left under 'Groups' you can select then 'Delete' any unused popups.

    This should help speed up the overall HUD and popups performance.

    b) If you continue to have problems:

    - Try to remove positional stats directly in the hud (stats using position item property in the Hud Editor)
    - Try to reduce number of stats in the HUD
    - Try to disable session stats in tooltips (HM3 - HUD - HUD Options)
    - Try to set max number of hands limit lower in HUD Options
    - Try to reduce the number of hands in the database (new database and import only a small portion of the hands)
    - For popup loading speeds: reduce number of popups and complexity of the popups

    c) If none of that helps: Please see our HUD Troubleshooting FAQ and reproduce the issue then send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

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