No Hud on pokerstars.fr
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  1. #1
    Junior Member
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    Jul 2017
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    Default No Hud on pokerstars.fr

    Hello,

    I have to use the table finder for each table I open for the hud to appear on each table. It's pretty annoying and obviously an issue for zoom tables.

    Beside that everything seems to work fine, the hands report seems accurate, only the automatic table finder doesn't work.

    I use the last version of hm2 and my HHs are in english.

    Thanks

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Jun 2005
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    Default

    This is because of the 'Poker Time Left:' they added to the tables. This issue has been documented in detail and provided to the developers to resolve.

    Our developers are working on a fix for this in HM3 then they will attempt to get it working in HM2 after that. These changes should be available in the next gold beta release 2.0.0.8700+. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

  3. #3
    *** HM3! *** fozzy71's Avatar
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    I just realized we never actually got a set of HM2 logs for this issue so we can write this up for our developers specific for the HM2 fix needed. If anyone is still having this issue please send us some screenshots, logs and hands from a session as instructed below so we can get this in front of the developers before the end of the year.

    Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

    Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

  4. #4
    *** HM3! *** fozzy71's Avatar
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    We released a possible fix for this in our final HM2 update here - https://forums.holdemmanager.com/sho...d.php?t=543107

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