Hand card playback problem
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  1. #1
    Junior Member
    Join Date
    Apr 2020
    Posts
    11

    Default Hand card playback problem

    I only played 5011 CARDS today, and I just want to look back at all the CARDS of the day. I clicked the record of the CARDS of the day and selected 10000 at the bottom, but even the CARDS of yesterday are displayed. Before choosing 10000, only all the CARDS I played t75335e9452b71bcfabcd1997d9c3993.pngb531dd13f25ad2ad4f7915de9b67578.pngoday would appear

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    30,821

    Default

    It is hard for me to see what you are trying to show in those images with them being cropped and not in English as I can't see what filters are applied in each view.

    Please try all the steps in this FAQ - https://support.holdemmanager.com/su...ports-Fixed%3F

    If you continue to have problems:

    a) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    b) Please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using https://wetransfer.com/ or https://www.filedropper.com/ or google drive and copy/paste the download link to us.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en

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