Hello. A month ago I cancelled HM3 subscription, but still didn't get a refund. Support said that there is a problem with russian banks. I tried to contact support again 5 days ago with no answer. Anyone can help?
Hello. A month ago I cancelled HM3 subscription, but still didn't get a refund. Support said that there is a problem with russian banks. I tried to contact support again 5 days ago with no answer. Anyone can help?
Our support volume has been much higher than normal the past 2 weeks but we still typically reply to any support ticket in 24 - 48 hours. What is your support ticket number? Here is a direct link to your My Tickets page.
If you did not get a reply there then send a new ticket via the 'Contact Support' link.
I sent a new ticket
Here are the tickets: 556653, 569958, 570413.
This is taking longer than usual due to an issue outside of our control. We will reply back to the first ticket.
Regards udbrky (Chris)