HM3 refund
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Thread: HM3 refund

  1. #1
    Junior Member
    Join Date
    Nov 2020
    Posts
    3

    Default HM3 refund

    Hello. A month ago I cancelled HM3 subscription, but still didn't get a refund. Support said that there is a problem with russian banks. I tried to contact support again 5 days ago with no answer. Anyone can help?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    30,898

    Default

    Our support volume has been much higher than normal the past 2 weeks but we still typically reply to any support ticket in 24 - 48 hours. What is your support ticket number? Here is a direct link to your My Tickets page.

    If you did not get a reply there then send a new ticket via the 'Contact Support' link.

  3. #3
    Junior Member
    Join Date
    Nov 2020
    Posts
    3

    Default

    I sent a new ticket

  4. #4
    Junior Member
    Join Date
    Nov 2020
    Posts
    3

    Default

    Here are the tickets: 556653, 569958, 570413.

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,628

    Default

    This is taking longer than usual due to an issue outside of our control. We will reply back to the first ticket.
    Regards udbrky (Chris)

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