HM3 refuses to open

[IrishPheonix]

Hello,

My HM3 is refusing to open.

Sometimes it opens the initial loading screen for 10/15 seconds before closing itself.

Other times it just gets stuck on the initial loading page for an indefinite amount of time.

When I check the program in the task manager, it shows it as "not responding".

It was working fine, but just stopped one day.

Screenshot below

Any help greatly appreciated
Regards

[fozzy71]

On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

If you are experiencing this issue, please reboot your computer then download the new version from our website or directly from this link.

If you have any problems installing HM3 because of your installed version this is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file.
- Download and install the latest stable version of HM3 from this link.

If you continue to have problems please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

[IrishPheonix]

Thank you kind sir, sorted .

On Wednesday Nov 11th 2020 we released a new version of Holdem Manager 3 that resolves an issue with HM3 not launching for versions 3.1.13.0 and earlier.

If you are experiencing this issue, please reboot your computer then download the new version from our website or directly from this link.

If you have any problems installing HM3 because of your installed version this is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Uninstall HM3 with this file.
- Download and install the latest stable version of HM3 from this link.

If you continue to have problems please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

[IrishPheonix]

Thank you kind sir, sorted.

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

[sheddy1977]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

had the same issue

sorted first time with this method

thanks

Sheddy

[fozzy71]

had the same issue

sorted first time with this method

thanks

Sheddy

You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.