ipoker twister net winnings

[NODIX86]

Hello. i play twisters on ipoker.fr, HM3 put 0€ in the reports on the winning games stat. However, HM3 put the right entrant and my right finish position. But put 0€ even if i win the twister.

1) is there a way to fix that?
2) my finish position comes about 20 min after the end of the twister. is there a way to accelerate the finish position detedtion?

thank you

[fozzy71]

Hello. i play twisters on ipoker.fr, HM3 put 0€ in the reports on the winning games stat. However, HM3 put the right entrant and my right finish position. But put 0€ even if i win the twister.

1) is there a way to fix that?

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

2) my finish position comes about 20 min after the end of the twister. is there a way to accelerate the finish position detedtion?

thank you

You can try to open the HM3 Tournaments and right-click > 'Detect' it manually, or you could try a HM3 - File - 'Stop Auto Import' and then 'Start Auto Import'.