Problem: Copy HM3 Log Files to Desktop

[bluffsport]

I'm trying to copy HM3 Log Files to Desktop (Start/HM3/copy HM3 logfiles to desktop).

Then comes cmd.exe :

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Step 1 - Copy to Desktop
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This will copy log files and key settings from application data folder to HM3Logs folder on desktop

Das System kann den angegebenen Pfad nicht finden. (System can't find path.)

Can't find Desktop folder

Sorry, was not able to copy HM3 logs to desktop!

Drücken Sie eine beliebige Taste . . . (Press any key.)

I've tried to create that folder on the desktop, with all possible names like HM3Logs ,HM3 Logs, HM3Logfiles, HM3 Log Files - but Sorry, was not able to copy HM3 logs to desktop!

BTW: I can copy HM2 logs to desktop!

The issue behind this: in 9-max MTT all unknown players at a new table start with hands stat 3 or 5 and not with 0.
So if one player raises in his first hand, this will be counted as his 6th hand and he will have a PFR of 16 not 100...

[fozzy71]

Windows put your "MyDocuments" and "Desktop' folders on OneDrive. You can read more about this OneDrive option here: https://support.office.com/en-us/art...a-6552e77c3057

Just disable it in the OneDrive settings then you should be able to collect the logs.

If you continue to have problems you can collect your logs and configs manually as instructed below:

Please 'Contact Support' with a link to this thread and your forum username.

- Please zip the entire C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\ folder.
- If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+
- When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.

Note: If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using https://wetransfer.com/ or https://www.filedropper.com/ or google drive and copy/paste the download link to us.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

[bluffsport]

1) I have uninstalled Onedrive
2) Path of Desktop: C:\Users\UserName\Desktop
3) Path of MyDocuments: C:\Users\UserName\MyDocuments

I can't copy HM3 Log Files to Desktop, but I can copy HM2 Log Files.
Let's wait what the support says.

[fozzy71]

1) I have uninstalled Onedrive
2) Path of Desktop: C:\Users\UserName\Desktop
3) Path of MyDocuments: C:\Users\UserName\MyDocuments

I can't copy HM3 Log Files to Desktop, but I can copy HM2 Log Files.
Let's wait what the support says.

Here are the instructions to collect your logs and configs manually from their original locations:

Please 'Contact Support' with a link to this thread and your forum username.

- Please zip* the entire C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\ folder.
- If you can't see it, turn off the windows option that is hiding that directory.
- When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.

* Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or FireFox Send or Google Drive and copy/paste the download link to us.