Unable to launch, update or delete HM3
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  1. #1
    Junior Member
    Join Date
    Oct 2011
    Posts
    3

    Default Unable to launch, update or delete HM3

    Hello everyone,

    My HM3 stopped working yesterday (freezes at start), so I tried both to update and uninstall it but unsuccessfully.

    error1.pngerror2.png

    These are the errors given me. To be clear, the missing file is nowhere in my computer (used search function).

    Thanks!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,564

    Default

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...on=3.1.12.6357
    - Once you have both files downloaded you can install the 3.1.13.0.msi file.

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.12.6357
    - And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.12.0

    Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

    - If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
    - If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2011
    Posts
    3

    Default

    Thanks, problem fixed.

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    30,577

    Default

    Quote Originally Posted by Kiranov View Post
    Thanks, problem fixed.
    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

  5. #5
    Junior Member
    Join Date
    Nov 2020
    Posts
    3

    Default

    I have the same issue, can't delete old version or update to latest.

    Attachment 164868

    I need a link to holdemmanager_3.1.9.5853.msi

    Please help

    Cheers

  6. #6
    Junior Member
    Join Date
    Nov 2020
    Posts
    3

    Default

    I have the same issue, can't delete old version or update to latest.


    I need a link to holdemmanager_3.1.9.5853.msi

    Please help

    Cheers

  7. #7
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,564

    Default

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...on=3.1.12.6357
    - Once you have both files downloaded you can install the 3.1.13.0.msi file.

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.12.6357
    - And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.12.0

    Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

    - If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
    - If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip
    Regards udbrky (Chris)

  8. #8
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    30,577

    Default

    Quote Originally Posted by tbone View Post
    ...


    I need a link to holdemmanager_3.1.9.5853.msi
    ..
    https://www.holdemmanager.com/downlo...ion=3.1.9.5853

    If you continue to have problems:

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
    - Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

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