3.1.14.0 (Official Release - Nov 11, 2020)
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  1. #1
    HM Q.A & Testing Manager random's Avatar
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    Default 3.1.14.0 (Official Release - Nov 11, 2020)

    Official update to version 3.1.14.0 is now available!

    Latest stable build can be downloaded using auto-update in HM3 or through the website.

    Full release notes available here.

    Filters
    • Prevent an error when only . is entered into filter bar
    • Resolved an issue with tournament filter for buy-ins did not work when using Russian language

    General
    • Updated certificates that prevented previous releases from starting correctly
    • Resolved an issue with HUD Only mode Start menu shortcut not working after last update

    HUD
    • Increased player notes window size when Notecaddy or another app is active
    • Resolved an issue where hand counts were not updated during session when max number of hands was not set at heads up tables

    Poker Sites
    • 888Poker - Updated Snap HUD support
    • FullTilt - Resolved an issue where facing steal was not counted correctly in some situations
    • GGPoker - Allow import of split hands where split pots sum is 1cent off compared to pot size
    • GGPoker - Exclude jackpot rake from regular rake
    • GGPoker - Resolved an issue with incorrect date detected for Bounty Hunters Specials
    • Ignition - Resolved an issue where sometimes NL25 hands stake was detected as 0.12/0.25
    • Ipoker - Added DST support for EST timezone
    • Ipoker - Added support for new beta client
    • Ipoker - Allow HUD to work when tables include commas in the window title that dont match hand histories
    • PartyPoker - Added detection for KO Series Championship Pre-May 2018
    • PartyPoker - Rebuy tournament detection
    • Peoples Poker - Improved HUD table size (number of players) detection
    • PokerStars - GrandTour SNG detection improvements
    • PokerStars - Improve detection of Zoom tournaments
    • PokerStars - Resolved an issue with progressive bounty tournament buy-in amounts
    • PokerStars - Resolved an issue with re-buy/reentry tournament detection
    • PokerStars - Resolved an issue with Zoom HUD on play money 1,000/2,000 tables
    • RedDragon - Resolved import errors
    • Winamax - Added support for tables opened in the playground in new client
    • WPN - Added detection for 0.50+0.05 On Demand tournaments
    • PokerStars - Resolved an issue with satellite prize not detected for some tournaments

    Replayer
    • Improved table size detection for sites where table size is not specified
    • Resolved an issue where opponents cards were not always shown on showdown if option to hide hand results was enabled
    • Ignition - Shorten anonymous players names
    • PokerStars - Added replay support for Spin & Go Max all-in hands

    Reports
    • Cash Results Graph will now display bonuses when using date filters correctly
    • Prevent side results graph from being sized too big

    Stats
    • Added new "Blinded all-in" option for preflop action facing player stats in hands grid and reports for Spin and go Max and similar tournaments
    • Avg Pot SIze will now include rake amount
    • Minraise stats will now correctly count opportunities for hands where player faces a three bet and then calls or raises
    • RFI stats will not count Limp-Reraises as opportunities anymore

  2. #2
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    Default Broken

    Ignition hand grabber not working after the update. Says searching for lobby before you open the poker client, and then it just stays at "stopped" once in a game/lobby.

  3. #3
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    I'm still having trouble and at this point I'm assuming I must be doing something incorrectly.

    I have uninstalled HM3, downloaded the 3.1.14.0 stable version, installed that from my administrator profile in Windows10. When I run set up wizard in the administrator profile, it asks me to login to my HM3 account, and every time I enter credentials it says login failed. I hit forgot password, followed link in my email, changed password, and tried again--still no good.

    I then went back into my normal user profile on Windows10, and tried to start HM3, this time it went back to not opening at all.

    Any help would be greatly appreciated!

  4. #4
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    Quote Originally Posted by cj123 View Post
    Ignition hand grabber not working after the update. Says searching for lobby before you open the poker client, and then it just stays at "stopped" once in a game/lobby.
    The development team are working on a fix and this will be made available as soon as possible.

    Note: The Ignition Hand Grabber App (IHG) can be updated in the background on startup without the need for an HM3 update to fix this. You will know it has been updated if you check the Apps - Ignition Hand Grabber - 'Status' menu and see in the header that the version number has been updated to version number 1.0.20 or above.

  5. #5
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    Quote Originally Posted by Dilly View Post
    I'm still having trouble and at this point I'm assuming I must be doing something incorrectly.

    I have uninstalled HM3, downloaded the 3.1.14.0 stable version, installed that from my administrator profile in Windows10. When I run set up wizard in the administrator profile, it asks me to login to my HM3 account, and every time I enter credentials it says login failed. I hit forgot password, followed link in my email, changed password, and tried again--still no good.

    I then went back into my normal user profile on Windows10, and tried to start HM3, this time it went back to not opening at all.

    Any help would be greatly appreciated!
    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.

    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you can see the file. If you can't see that folder, turn off the windows option that is hiding that directory.

    Restart HM3 and check your HM3 - Help - My Licenses tab and you should now be able to see your active Holdem and/or Omaha licenses/trials as shown in the linked image:



    If you continue to have problems: Open the HM3 - Help - 'My Licenses...' menu and click your email address then login to the software with your account password.

    If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  6. #6
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    Default

    Hi,

    Having trouble shooting here. I hace installed latest official version linked in this thread. Software seems to open normally, and then when it says "initiallizing..." it dissapears. It is not working on backwround either.

    Already tried uninstalling full + reinstalling again.

    Any help?

  7. #7
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    Quote Originally Posted by Amarillo View Post
    Hi,

    Having trouble shooting here. I hace installed latest official version linked in this thread. Software seems to open normally, and then when it says "initiallizing..." it dissapears. It is not working on backwround either.

    Already tried uninstalling full + reinstalling again.

    Any help?
    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
    - Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

    If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by cj123 View Post
    Ignition hand grabber not working after the update. Says searching for lobby before you open the poker client, and then it just stays at "stopped" once in a game/lobby.
    I am not able to duplicate this. Can you reproduce the problem and send us some screenshots, logs and hands as instructed at the end of this FAQ please?

  9. #9
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    How do I update to this version without starting the application? (as when I try to start up previous version it just stalls). Latest windows update? as it was working fine before.

  10. #10
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    Quote Originally Posted by DaBump91 View Post
    How do I update to this version without starting the application? (as when I try to start up previous version it just stalls). Latest windows update? as it was working fine before.
    Simply leave HM3 closed and then download the new update and run the installer from this link that was posted in the OP of this thread - https://www.holdemmanager.com/downlo...channel=stable

    If you continue to have problems:

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file - https://support.microsoft.com/en-us/...led-or-removed
    - Download and install the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

    If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

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