hands arent importing after update
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  1. #1
    Junior Member
    Join Date
    Mar 2020
    Posts
    8

    Default hands arent importing after update

    ive tried deleting database, restarting computer, manually importing files/folders, nothing is working. HUD shows up but hands are registered

  2. #2
    Junior Member
    Join Date
    Sep 2010
    Posts
    15

    Default

    Same for me, but I am not seeing anything ACR software though.

  3. #3
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,569

    Default

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
    - Attach a copy of the original Hand history for the table with the issue*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
    Regards udbrky (Chris)

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