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Thread: HM3 wont start

  1. #21
    You're out! udbrky's Avatar
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    Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

    If you continue to have problems: Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support
    Regards udbrky (Chris)

  2. #22
    Junior Member
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    Oct 2020
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    Hello,

    Do I just download and install the update or before I install I need to uninstall old HM3?

    Thanks

  3. #23
    Junior Member
    Join Date
    Nov 2020
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    3

    Default HM3 doesn't work

    I downloaded the new beta version 13/1/13/6983
    IT WORKS FINE NOW

    Thank YOU for fast solution

    LUDO8400

  4. #24
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    Do I need to uninstall my old HM3 before I proceed with the updated beta?

  5. #25
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    Apr 2020
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    Working. THANK YOU

  6. #26
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    @alek790 I did not uninstall the old version. It is now working for me.

  7. #27
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by alek790 View Post
    Do I need to uninstall my old HM3 before I proceed with the updated beta?
    No, you just need to update/patch your installed version.

    We are aware of an issue that recently started preventing the launch of HM3 for some customers. The fix will require a new HM3 release to be installed by all customers.

    Please update from the link below:
    - Download link: https://www.holdemmanager.com/downlo...channel=stable
    - Forum post: https://forums.holdemmanager.com/sho...d.php?t=542754
    - Release FAQ: https://support.holdemmanager.com/su.../Release-Notes

    If you continue to have problems: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, along with the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

  8. #28
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    Nov 2020
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    I have the same issue, can't delete old version or update to latest.

    hem.png

    I need a link to holdemmanager_3.1.9.5853.msi

    Please help

    Cheers

  9. #29
    You're out! udbrky's Avatar
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    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...on=3.1.12.6357
    - Once you have both files downloaded you can install the 3.1.13.0.msi file.

    We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.12.6357
    - And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.12.0

    Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

    - If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
    - If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip
    Regards udbrky (Chris)

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