HM3 doesn't start

[SickDjoker]

ba

[udbrky]

See the ticket.

[DAArKKiss]

Hello to the entire HM3 support team.

I haven't launched HM3 for 2 weeks, it used to work great.

I just updated the Winamax client (11/18/2020) and now HM3 3.1.13.0 doesn't want to open anymore.

Here is what the latest HM3 log says : (USER\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Logs\HoldemManager3.log) :

CHECK CONFIG .... et. and :

2020/11/18 12:53:02.955 [HM3 Main Thread:01] [HoldemManager3:StatService:.ctor(35)] [Info] construct StatsResource (path: C:\Program Files (x86)\Holdem Manager 3\StatsDictionary.hmsd)
2020/11/18 12:53:02.956 [HM3 Main Thread:01] [HoldemManager3:StatService:.ctor(46)] [Info] construct app StatsResource (path: C:\Users\BUREAU Cyril\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppStatsDictionary.hmsd)
2020/11/18 12:53:02.973 [HM3 Main Thread:01] [HoldemManager3:ServicesModule:RegisterViewsAndServ ices(208)] [Info] returns
2020/11/18 12:53:03.007 [HM3 Main Thread:01] [HoldemManager3:ServicesModule:Initialize(86)] [Info] returns
2020/11/18 12:53:03.016 [HM3 Main Thread:01] [HoldemManager3:ClientStartupProgressEvent:.ctor(13 )] [Info] HM3 Startup: Initialisation de l'affichage en cours...
2020/11/18 12:53:03.027 [04] [HoldemManager3:ClientViewOfServerContract:StartSer verAsync(185)] [Info] StartServerAsync
2020/11/18 12:53:03.029 [HM3 Main Thread:01] [HoldemManager3:MainMenuViewModel:GetAppsMenuItems( 2082)] [Info] Get app menus
2020/11/18 12:53:03.035 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:StartSer verAsync(215)] [Info] Starting server
2020/11/18 12:53:03.035 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:StartSer verAsync(216)] [Info] clientApplicationName=
2020/11/18 12:53:03.035 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:StartSer verAsync(217)] [Info] Singletons.StartupDatabaseName=
2020/11/18 12:53:04.059 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:StartSer verAsync(233)] [Info] Server started
2020/11/18 12:53:04.106 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(421 )] [Info] IsOpen=False
2020/11/18 12:53:04.125 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(425 )] [Info] Lock obtained, _inOpen=False
2020/11/18 12:53:04.125 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(435 )] [Info] IsOpen=False
2020/11/18 12:53:04.140 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 0
2020/11/18 12:53:04.182 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:05.211 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 1
2020/11/18 12:53:05.216 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:06.225 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 2
2020/11/18 12:53:06.229 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:07.237 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 3
2020/11/18 12:53:07.242 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:08.249 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 4
2020/11/18 12:53:08.254 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:09.295 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 5
2020/11/18 12:53:09.302 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:10.311 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 6
2020/11/18 12:53:10.316 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:11.324 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 7
2020/11/18 12:53:11.329 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:12.337 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 8
2020/11/18 12:53:12.342 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:13.351 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 9
2020/11/18 12:53:13.356 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:14.360 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:Open(476 )] [Info] Lock released
2020/11/18 12:53:14.360 [StartServerAsync:04] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(674)] [WARNING] ExecuteMethodPrivate GetAlertList -> return null
2020/11/18 12:53:14.360 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(421 )] [Info] IsOpen=False
2020/11/18 12:53:14.367 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(425 )] [Info] Lock obtained, _inOpen=False
2020/11/18 12:53:14.367 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(435 )] [Info] IsOpen=False
2020/11/18 12:53:14.373 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 0
2020/11/18 12:53:14.381 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:15.384 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 1
2020/11/18 12:53:15.385 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:16.396 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 2
2020/11/18 12:53:16.399 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:17.403 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 3
2020/11/18 12:53:17.404 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:18.407 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(457 )] [Info] Open attempt 4
2020/11/18 12:53:18.408 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(520)] [Info] Subscribing to server - HoldemManager3
2020/11/18 12:53:18.422 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(522)] [Info] After subscribe
2020/11/18 12:53:18.422 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Ping(557 )] [Info] Pinging server
2020/11/18 12:53:18.424 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Ping(560 )] [Info] After ping
2020/11/18 12:53:18.424 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Subscrib e(534)] [Info] Subscribed!
2020/11/18 12:53:18.424 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(467 )] [Info] Server opened
2020/11/18 12:53:18.424 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(476 )] [Info] Lock released
2020/11/18 12:53:18.429 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetRegisteredApiMenus
2020/11/18 12:53:18.474 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetRegisteredApiMenus returns 0 bytes
2020/11/18 12:53:18.488 [HM3 Main Thread:01] [HoldemManager3:ReplayerWindow.xaml:.ctor(80)] [Info] SP connection limit = 100
2020/11/18 12:53:18.534 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:SetRepla yerWindow(3391)] [Info] SetReplayerWindow
2020/11/18 12:53:18.535 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] SetReplayerWindow
2020/11/18 12:53:18.546 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] SetReplayerWindow returns 0 bytes
2020/11/18 12:53:18.546 [HM3 Main Thread:01] [HoldemManager3:ReplayerWindow.xaml:.ctor(103)] [Info] Replayer window HWND: 134964,w=0,h=0
2020/11/18 12:53:18.546 [HM3 Main Thread:01] [HoldemManager3:ReplayerWindow.xaml:.ctor(110)] [Info] hook to WndProc
2020/11/18 12:53:18.582 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetReplayerPreferredSeats
2020/11/18 12:53:18.594 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetReplayerPreferredSeats returns 63 bytes
2020/11/18 12:53:18.602 [HM3 Main Thread:01] [HoldemManager3:ReplayerView.xaml:PreferredSeating( 562)] [Info] got seating preferences 2 => -1, 3 => -1, 4 => -1, 5 => -1, 6 => -1, 7 => -1, 8 => -1, 9 => -1, 10 => -1
2020/11/18 12:53:18.655 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetHoldemMaintenanceContractProduct
2020/11/18 12:53:18.667 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetHoldemMaintenanceContractProduct returns 12 bytes
2020/11/18 12:53:18.667 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetOmahaMaintenanceContractProduct
2020/11/18 12:53:18.679 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetOmahaMaintenanceContractProduct returns 12 bytes
2020/11/18 12:53:18.679 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetCurrentHoldemProduct
2020/11/18 12:53:18.690 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetCurrentHoldemProduct returns 12 bytes
2020/11/18 12:53:18.690 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetCurrentOmahaProduct
2020/11/18 12:53:18.701 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetCurrentOmahaProduct returns 12 bytes
2020/11/18 12:53:18.701 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetPaidHoldemProduct
2020/11/18 12:53:18.712 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetPaidHoldemProduct returns 12 bytes
2020/11/18 12:53:18.712 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetPaidOmahaProduct
2020/11/18 12:53:18.723 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetPaidOmahaProduct returns 12 bytes
2020/11/18 12:53:18.725 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:GetAvail ableTrials(3998)] [Info] Caller: LicenseChecker: GetMainProducts (409)
2020/11/18 12:53:18.726 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:GetAvail ableTrials(4008)] [Licensing] email=
2020/11/18 12:53:18.726 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetAvailableTrials
2020/11/18 12:53:18.770 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetAvailableTrials returns 16 bytes
2020/11/18 12:53:18.770 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:GetAvail ableTrials(4022)] [Licensing] trial=0
2020/11/18 12:53:18.870 [HM3 Main Thread:01] [HoldemManager3:ToolBarViewModel:UpdateHudButton(39 8)] [Info] Setting hud button enabled=False
2020/11/18 12:53:18.871 [HM3 Main Thread:01] [HoldemManager3:ToolBarViewModel:IsHudButtonEnabled (377)] [Info] IsHudButtonEnabled=False
2020/11/18 12:53:18.871 [HM3 Main Thread:01] [HoldemManager3:ToolBarViewModel:UpdateHudButton(41 3)] [Info] Setting hud button enabled=False. Done!
2020/11/18 12:53:18.872 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetAlertList
2020/11/18 12:53:18.894 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetAlertList returns 3874 bytes
2020/11/18 12:53:18.921 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetCurrentCashTournamentType
2020/11/18 12:53:18.932 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(720)] [Info] GetCurrentCashTournamentType returns 16 bytes
2020/11/18 12:53:19.070 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(686)] [Info] GetCurrentCashTournamentType
2020/11/18 12:53:19.071 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(725)] [WARNING] methodName=GetCurrentCashTournamentType
2020/11/18 12:53:19.072 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(726)] [WARNING] CommunicationObjectFaultedException: L'objet de communication System.ServiceModel.Channels.ServiceChannel ne peut pas être utilisé pour la communication car il est dans l'état Faulted. (HRESULT:0x80131501)
2020/11/18 12:53:19.079 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(726)] [Stack trace]
Server stack trace:
à System.ServiceModel.Channels.CommunicationObject.T hrowIfDisposedOrNotOpen()
à System.ServiceModel.Channels.ServiceChannel.Ensure Opened(TimeSpan timeout)
à System.ServiceModel.Channels.ServiceChannel.Call(S tring action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
à System.ServiceModel.Channels.ServiceChannelProxy.I nvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
à System.ServiceModel.Channels.ServiceChannelProxy.I nvoke(IMessage message)

Exception rethrown at [0]:
à System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage reqMsg, IMessage retMsg)
à System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgData, Int32 type)
à HoldemManager.Framework.Services.Communications.IS erverContract.ExecuteMethod(String methodName, Byte[] parameters, Int32 totalParametersLength)
à HoldemManager.Services.Communications.ClientViewOf ServerContract.ExecuteMethodPrivate(String methodName, IReadOnlyCollection`1 parameters) dans C:\TeamCity\buildAgent\work\46e47c2b1ba90603\Modul es\HoldemManager.Services\Communications\ClientVie wOfServerContract.cs:ligne 693
2020/11/18 12:53:19.079 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(730)] [WARNING] Retrying method GetCurrentCashTournamentType
2020/11/18 12:53:19.079 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(421 )] [Info] IsOpen=False
2020/11/18 12:53:19.080 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(674)] [WARNING] ExecuteMethodPrivate GetCurrentCashTournamentType -> return null
2020/11/18 12:53:19.091 [HM3 Main Thread:01] [HoldemManager3:ThemeSelector:ApplyTheme(20)] [Info] themeName=Light
2020/11/18 12:53:19.117 [HM3 Main Thread:01] [HoldemManager3:App.xaml:RunBootstrapper(391)] [Info] returns
2020/11/18 12:53:19.127 [HM3 Main Thread:01] [HoldemManager3:App.xaml:RunStartupWizardIfDatabase NotFound(595)] [Info] Current database=C:\Users\BUREAU Cyril\Documents\Holdem Manager 3\Databases\MyHM3Database.hmdb
2020/11/18 12:53:19.128 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:Open(421 )] [Info] IsOpen=False
2020/11/18 12:53:19.135 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:ExecuteM ethodPrivate(674)] [WARNING] ExecuteMethodPrivate ValidateHm3DatabaseFile -> return null
2020/11/18 12:53:19.138 [HM3 Main Thread:01] [HoldemManager3:UnhandledExceptionHandler:OnAppDisp atcherUnhandledException(49)] [ERROR] ArgumentNullException: Buffer ne peut pas être null.
Nom du paramètre*: buffer (HRESULT:0x80004003)
2020/11/18 12:53:19.141 [HM3 Main Thread:01] [HoldemManager3:UnhandledExceptionHandler:OnAppDisp atcherUnhandledException(49)] [Stack trace] à System.IO.MemoryStream..ctor(Byte[] buffer, Boolean writable)
à HoldemManager.Services.Communications.ClientViewOf ServerContract.ValidateHm3DatabaseFile(String databaseName, Boolean create) dans C:\TeamCity\buildAgent\work\46e47c2b1ba90603\Modul es\HoldemManager.Services\Communications\ClientVie wOfServerContract.cs:ligne 1141
à HoldemManager3.App.RunStartupWizardIfDatabaseNotFo und() dans C:\TeamCity\buildAgent\work\46e47c2b1ba90603\Appli cations\HoldemManager3\App.xaml.cs:ligne 600
à HoldemManager3.App.DoPostStartupTasks(StartupEvent Args args) dans C:\TeamCity\buildAgent\work\46e47c2b1ba90603\Appli cations\HoldemManager3\App.xaml.cs:ligne 174
à HoldemManager3.App.OnStartup(StartupEventArgs args) dans C:\TeamCity\buildAgent\work\46e47c2b1ba90603\Appli cations\HoldemManager3\App.xaml.cs:ligne 100
à System.Windows.Application.<.ctor>b__1_0(Object unused)
à System.Windows.Threading.ExceptionWrapper.Internal RealCall(Delegate callback, Object args, Int32 numArgs)
à System.Windows.Threading.ExceptionWrapper.TryCatch When(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
2020/11/18 12:53:19.183 [HM3 Main Thread:01] [HoldemManager3:App.xaml:HmShutdown(536)] [Info] UnhandledException
2020/11/18 12:53:19.184 [04] [ApplicationEnds] HoldemManager3
2020/11/18 12:53:19.185 [04] [HoldemManager3:App.xaml:HmShutdown(547)] [Info] Shutting down HM3 step 1 of 6
2020/11/18 12:53:19.185 [04] [HoldemManager3:ClientViewOfServerContract:Unsubscr ibe(540)] [Info] Unsubscribe from server - HoldemManager3
2020/11/18 12:53:19.187 [04] [HoldemManager3:App.xaml:HmShutdown(549)] [Info] Shutting down HM3 step 2
2020/11/18 12:53:19.187 [04] [HoldemManager3:App.xaml:HmShutdown(552)] [Info] Shutting down HM3 step 3
2020/11/18 12:53:19.187 [04] [HoldemManager3:App.xaml:HmShutdown(569)] [Info] Shutting down HM3 step 4
2020/11/18 12:53:19.191 [HM3 Main Thread:01] [HoldemManager3:MainMenuViewModel:MenusEnabled(205)] [Info] MenusEnabled: True (UiStatusBusy:False, IsAnyAppBusy:False)
2020/11/18 12:53:19.192 [HM3 Main Thread:01] [HoldemManager3:MainMenuViewModel:.ctor(227)] [Info] UiStatusEvent: Message_ServerIsConnected, flags=||, progress=-1, timeout=5
2020/11/18 12:53:19.192 [HM3 Main Thread:01] [HoldemManager3:App.xaml:HmShutdown(573)] [Info] Shutting down HM3 step 5
2020/11/18 12:53:19.197 [HM3 Main Thread:01] [HoldemManager3:App.xaml:HmShutdown(575)] [Info] Shutting down HM3 step 6
2020/11/18 12:53:19.215 [HM3 Main Thread:01] [HoldemManager3:ClientViewOfServerContract:SetRepla yerWindow(3391)] [Info] SetReplayerWindow



When I try to fix it it sends me ball with the following message:

Capture.JPG

The problem is that you no longer offer this .msi 3.1.13.0 and when I try to use any other msi it tells me the following message

Capture.JPG

[udbrky]

You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
- Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...on=3.1.13.6389
- Once you have both files downloaded you can install the 3.1.14.0.msi file.

We use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
- Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.12.6357
- And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.13.0

Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

- If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
- If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip





Please update to our latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable

If you continue to have problems: Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

[steleasss]

Hi,
Again the same problem. The HM3 doesn't start.It hangs in the loading window.

[steleasss]

its ok now

[Brainer316]

It says I have no active licence and closes down

[Brainer316]

its back

[fozzy71]

its ok now

its back

You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

If the same problem returns, or you have any other problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.