non-display loby
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  1. #1
    Junior Member
    Join Date
    Oct 2020
    Posts
    2

    Default non-display loby

    Hi, when I want to open hem3, the lobbies don't appear, only the title initializing views is displayed ... and that's it, but the hud on the tables works. Also, hem3 often freezes for a few seconds, then goes normal again. When I want to watch the last hand in hem3 during the game, it doesn't work, a message appears that I have to run hem3 ... Version is 3.1.12.0 I have win10 and no antivirus program, only windows defender in win10. Can you help me? Martin

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,565

    Default

    Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.* Also include a link to this forum thread and your forum user name.

    You can then add any screenshots or other files by opening the support ticket on our site.**Here is a direct link to your My Tickets page.

    If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2020
    Posts
    2

    Default

    Hi, i downloaded version 3.1.13.0, and is it ok. Martin

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    30,591

    Default

    Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

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