Reinstalling HM3

[Ariej18]

Dear all,

I want to reinstall my HM3 on my computer but during the installation I get this error:

Capture.PNG

I don't have that file anymore and I don't see it anymore on the website.

I already deleted all files as far I now from my computer. Is their anything I can do to fix this?

Thank you

[udbrky]

You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...channel=stable
- Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ion=3.1.9.5853
- Once you have both files downloaded you can install the 3.1.12.0.msi file.

This is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
- Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.11.6172
- And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.11.0

Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

- If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
- If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip

[Ariej18]

Thank you! It worked.

I used the uninstall tool from Windows and after that it worked.

[fozzy71]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.