Can't update to new HM3 version
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  1. #1
    Junior Member
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    Oct 2020
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    Default Can't update to new HM3 version

    Can't update to new HM3 version
    I get error that don't find HoldemManager_3.1.9.0.msi and can't uninstall the current version.
    Please help

  2. #2
    Junior Member
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    Oct 2020
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    Default Can't update to new HM3 version

    Can't update to new HM3 version
    because can't find holdemmanager 3.1.9.0.msi
    to remove the current version.
    What can I do?
    Where can I download holdemmanager 3.1.9.0.msi ?

  3. #3
    *** HM3! *** fozzy71's Avatar
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    Default

    If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all went into the moderation queue to be manually approved.

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Download the latest stable version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=Beta
    - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ersion=3.1.9.0
    - Once you have both files downloaded you can install the 3.1.12.6336.msi file.


    This is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.11.6172
    - And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.11.0

    Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

    - If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
    - If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip

  4. #4
    Junior Member
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    Oct 2019
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    7

    Default

    This file is deleted by windows automatically claiming it's a virus - - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

    Has HM3 or this file been compromised, can you check the file download and confirm it's safe and if it is why is Windows flagging it as a virus?

    Thanks!

  5. #5
    You're out! udbrky's Avatar
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    Jul 2008
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    20,654

    Default

    You need to report it as a false positive to your antivirus vendor so it won't affect other HM3 users with the same antivirus in the future, then remove the file from quarantine and/or reinstall the software and make sure to exclude HM3 from scanning by by your AntiVirus.

    a) Open your Windows Defender (or chosen AntiVirus program) > History tab:

    1) Select the files if they are from holdemmanager with that checkbox on the left side, then in the bottom right of the window click 'Allow Item'.
    2) Start HM3.

    b) If you continue to have problems:

    - Export any custom HUD profiles from the HUD - HUD Editor using the 'Options' button.
    - Uninstall any 3rd party security software bundles.
    - Reboot your computer
    - Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
    - Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
    - Download and install HM3 again from this link - https://www.holdemmanager.com/downlo...channel=stable
    - Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled).
    - Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

    Please let us know if that does or does not solve your issues.
    Regards udbrky (Chris)

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Pleb View Post
    This file is deleted by windows automatically claiming it's a virus - - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ersion=3.1.9.0

    Has HM3 or this file been compromised, can you check the file download and confirm it's safe and if it is why is Windows flagging it as a virus?

    Thanks!
    You can uninstall your current version of HM3 and install/update to the latest version as instructed below. This will not affect your database, settings or archived hands.

    If you have any problems installing HM3 because of your installed version this is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Uninstall HM3 with this file.
    - Download and install the latest version of HM3 from this link.


    If you continue to have problems: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

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