error in the license and in the configuration of the time and date of my pc
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  1. #1
    Junior Member
    Join Date
    Oct 2020
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    Default error in the license and in the configuration of the time and date of my pc

    1. Good morning, I purchased HM3, but when I open the program it tells me "The view of your license is not available when you are disconnected". I clarify that the internet connection is stable and continuous, I do not understand why the error and I cannot find a solution.

    2.HM3 tells me that "The date and time on your computer appear to be incorrect." I verify and the said configuration is correct with my time zone.

    I appreciate your attention and I hope you can help me.

    Cordially.FECHA Y HORA HM.pngLICENCIA ERROR HM3.png
    Jorge Luis Ramos Romero

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,503

    Default

    You can login with the same email/password here - https://www.holdemmanager.com/store/login.php - ?

    Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you can see the file. If you can't see that folder, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+

    If that does not help, this is most likely related to your computer's daylight savings time settings and/or it's date/time number format settings.
    - Right-click your computer clock. Go to adjust date/time. Sync to the internet.

    a) If you continue to have problems: Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
    - Make sure that Daylight Savings Time is enabled if you live in a place that observes DST - https://superuser.com/questions/1053...orking/1053289

    b) If you continue to have problems: You need to make sure your Time/Number Format is set the same as in this linked image - https://www.dropbox.com/s/l2nqb7mbib...tefix.png?dl=0
    - You can get to these settings by searching your computer from the Windows Start menu icon like this - https://www.dropbox.com/s/9sflpadlu7...earch.png?dl=0
    - Click the Related Settings - 'Additional date, time & regional settings - https://www.dropbox.com/s/cxaxa3kwks...ional.png?dl=0
    - Click the Region - 'Change date, time or number formats - https://www.dropbox.com/s/nz6odydty5...hange.png?dl=0
    - And finally click the Region - Formats - 'Additional settings...' button - https://www.dropbox.com/s/p6z129u7xv...ange2.png?dl=0
    - Also make sure that Daylight Savings Time is still enabled - https://superuser.com/questions/1053...orking/1053289
    - Once that is done please close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray and try to launch HM3 and login again.

    c) If you continue to have problems: Delete the*C:\Users\username\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager3.lic file
    - You will need to show system and hidden files. See this tutorial for showing system and hidden files:
    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

    d) If none of that helps: Please reproduce the problem and attach a screenshot of this page -*http://www.timebie.com/std/utc.php

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (Save All Events As...).*

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket.* Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    -*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2020
    Posts
    2

    Default solucionado, gracias

    exelente gracias

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    30,355

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

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