Can't start HM 3

[Flipper1265]

Hello,

i can not start HM3.
The message is as followed: "An Error has occurred while hooking DLL"

Has anyone an advice?

Thank you for advanced.

[udbrky]

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.
- https://forums.holdemmanager.com/sho...=1#post2499831
- https://answers.microsoft.com/en-us/...c-695b60477a93

1. Open a command prompt as administrator
2. Type:
DISM /Online /Cleanup-Image /RestoreHealth
- Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
3. Type:
sfc /scannow
- again, mind the space.
4. Restart the computer

If you continue to have problems:

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
- Check for any errors and send the information (Save All Events As...).*

- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
-*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

[Flipper1265]

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.
- https://forums.holdemmanager.com/sho...=1#post2499831
- https://answers.microsoft.com/en-us/...c-695b60477a93

1. Open a command prompt as administrator
2. Type:
DISM /Online /Cleanup-Image /RestoreHealth
- Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
3. Type:
sfc /scannow
- again, mind the space.
4. Restart the computer

If you continue to have problems:

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
- Check for any errors and send the information (Save All Events As...).*

- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
-*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

Thank you for your help. I was just looking for an update and then it worked.

[Flipper1265]

Thank you. I was just looking for an update and then it worked.

[fozzy71]

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

[figte]

You are very welcome. Thank you for letting us know what solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

Hi,
i am facing the same problem

Followed all the tips, but did nto solve
Buyed 3 weeks ago, never faced a problem during 8 years with HM2 and now i cant use hm3 :-(

[fozzy71]

Hi,
i am facing the same problem

Followed all the tips, but did nto solve
Buyed 3 weeks ago, never faced a problem during 8 years with HM2 and now i cant use hm3 :-(

If the DISM and SFC steps above did not fix the issue then you need to send us the Windows Event Viewer and HM3logs files as was instructed above in the 2nd half of the original reply.

Please create a support ticket with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs.

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page.
- Here is a short video showing how to collect those HM3logs.

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or Google Drive and copy/paste the download link to us.