HUD suddenly stopped working
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  1. #1
    Junior Member
    Join Date
    Aug 2010
    Posts
    2

    Default HUD suddenly stopped working

    Hello,

    I have the latest stable version of HM3 and within the past week my HUD stopped displaying. Hands are still being loaded as I can see the hands and stats in Live Play withing HM3. Any ideas on how to get the HUD working again? FYI - the hands are coming from a WPN site (Americas Card Room).

    Thanks!

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,560

    Default

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
    - Attach a copy of the original Hand history for the table with the issue*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Aug 2010
    Posts
    2

    Default

    Thanks for the quick response. I created the ticket per your instructions.

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