HUD suddenly stopped working
Results 1 to 3 of 3
  1. #1
    Junior Member
    Join Date
    Aug 2010

    Default HUD suddenly stopped working


    I have the latest stable version of HM3 and within the past week my HUD stopped displaying. Hands are still being loaded as I can see the hands and stats in Live Play withing HM3. Any ideas on how to get the HUD working again? FYI - the hands are coming from a WPN site (Americas Card Room).


  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site visible in the screen shot.

    b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
    - Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page.
    - Attach a copy of the original Hand history for the table with the issue*

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Aug 2010


    Thanks for the quick response. I created the ticket per your instructions.

Similar Threads

  1. Zoom hud suddenly stopped working
    By sootedup in forum Bug Reports
    Replies: 2
    Last Post: 10-25-2014, 06:27 PM
  2. Ongame (Hollywood poker) HUD suddenly stopped working...
    By posiedon77 in forum Manager General
    Replies: 4
    Last Post: 05-19-2011, 10:01 AM
  3. HUD suddenly stopped working
    By hetfly in forum Manager General
    Replies: 1
    Last Post: 05-05-2011, 06:01 AM
  4. HUD suddenly stopped working
    By skaffaman in forum Manager General
    Replies: 5
    Last Post: 03-02-2011, 07:28 PM
  5. HEM suddenly stopped working
    By showerman9 in forum Manager General
    Replies: 13
    Last Post: 11-11-2008, 11:57 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts