Holdem Manager2 wont open, I have restarted, tried as admin, uac ok, using windo
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  1. #1
    Senior Member
    Join Date
    Aug 2009
    Posts
    105

    Default Holdem Manager2 wont open, I have restarted, tried as admin, uac ok, using windo

    Holdem Manager2 wont open, I have restarted, tried as admin, uac ok, using windows 8.1.

    Had a "hooking dll error" then I could not get the client to open after I restarted.

    Please advise,

    TeUnit

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,493

    Default

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

    If you continue to have problems please review the following links and follow the instructions below to try and resolve this issue.
    - https://forums.holdemmanager.com/sho...=1#post2499831
    - https://answers.microsoft.com/en-us/...c-695b60477a93

    1. Open a command prompt as administrator
    2. Type:
    DISM /Online /Cleanup-Image /RestoreHealth
    - Please, mind the spaces in this line! It takes some time until it starts (minutes), and the whole process is like 30 minutes long
    3. Type:
    sfc /scannow
    - again, mind the space.
    4. Restart the computer

    If you continue to have problems:

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using https://wetransfer.com/ or https://www.filedropper.com/ or google drive and copy/paste the download link to us.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en
    Regards udbrky (Chris)

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