Zoom & Hud

[Mattias]

I have been away from stars 2 months. Now HUD at Zoom tables doesn´t work. It works at regular tables. What to do? It is probable really easy

[Mattias]

I have been away from stars 2 months. Now HUD at Zoom tables doesn´t work. It works at regular tables. What to do? It is probable really easy

Never mind. Working now for some reason

[fozzy71]

Are you playing regular tables at the same time? There is a bug with the Stars client, that they are aware of, so for now you should not play regular tables if you are playing Zoom tables.

We've seen a PokerStars bug where it can stop writing the Zoom seating files HM requires when regular tables are opened. You can verify this for yourself:
1. Open this folder: C:\Users\{Windows Login}\AppData\Local\PokerStars\Audit
- If you can't see it, turn off the windows option that is hiding that directory.
2. With HM3 closed start PokerStars and join one Zoom table.
3. Confirm seating files for the Zoom table appear in the folder in step 1 for each new hand (this is how HM3 knows who is seated).
4. Open a regular table. Does PokerStars continue to generate seating files for the Zoom table? If not then unfortunately that is a PokerStars issue.

If you continue to play only Zoom tables and still have problems:
- Make sure you always start HM3 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM3 please close them both and start HM3 before you start PokerStars again.
- On the first run, after an install or an update, you must start the Hold'em Manager 3 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HM3 HUD/Import and then open PokerStars before Zoom HUD will function properly.
- *If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.
- If you continue to have problems please tell us which ps.xx skin you play on and what the client/server version numbers are and send the logs/files as instructed below:
- Please see our HUD Troubleshooting FAQ and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the FAQ.