HM3 crashing on start up
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  1. #1
    Junior Member
    Join Date
    Dec 2010
    Posts
    12

    Default HM3 crashing on start up

    Hi, HM3 was working perfectly fine and then it crashed randomly in a session. On re-opening it would keep crashing.

    I finished my session, restarted my computer and it still crashed. I have since uninstalled, re-installed and it still crashes within 15 secs of opening.

    What do you suggest I do?

    Thanks.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,496

    Default

    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
    *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Dec 2010
    Posts
    12

    Default

    Thank you, I have completed all this is a support ticket under the category 'bug support'.

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