HM3 crashing on start up
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  1. #1
    Junior Member
    Join Date
    Dec 2010

    Default HM3 crashing on start up

    Hi, HM3 was working perfectly fine and then it crashed randomly in a session. On re-opening it would keep crashing.

    I finished my session, restarted my computer and it still crashed. I have since uninstalled, re-installed and it still crashes within 15 secs of opening.

    What do you suggest I do?


  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008


    Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page -

    *When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
    *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using or google drive.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Dec 2010


    Thank you, I have completed all this is a support ticket under the category 'bug support'.

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