Upgraded HEM3 from the Small Stakes to the Full Version for NLHE. HUD not appearing.
Hi. Just won a satty to the main and upgraded to the full version for the tourney I am in. I have upgraded the license, have restarted HEM and I can see my hands in live play in HEM. However, the HUD is not appearing. I have also tried just stopping and restarting the HUD. All to no avail. Any ideas? Thanks!
What license does it say you have in the Help - My Licenses menu?
If it still says Small Stakes:
Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you can see the file. If you can't see that folder, turn off the windows option that is hiding that directory.
Restart HM3 and check your HM3 - Help - My Licenses tab and you should now be able to see your active Holdem and/or Omaha licenses/trials as shown in the linked image:
If you continue to have problems: Open the HM3 - Help - 'My Licenses...' menu and click your email address then login to the software with your account password.
If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
If it already says All Stakes:
Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.
It just started working automagically. Thanks for getting back Fozzy.
It just started working after about 20 hands. Can't explain it, really. But I was happy to see it! Thanks again.
You are very welcome. Thank you for letting us know it is working again now.
Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
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