Popup stats lagging
Results 1 to 3 of 3
  1. #1
    Junior Member
    Join Date
    Oct 2009

    Default Popup stats lagging

    Using HM3
    Note Caddy 2.9.64
    Pokerstars PA

    Using Notecaddy Edge Cash w/no badges hud
    When clicking on a popup, many of the stats either take a long time to load, or never at all. I do usually play around 8 tables. My pc has 16gbRAM.

  2. #2
    Moderator NotecaddyEdge's Avatar
    Join Date
    May 2012
    Florida, USA



    Roughly how many hands do your opponents have who are taking a long time for their popups to load?

    Do you notice it taking a long time or not loading for players who have less hands?

    If it's not too much trouble, can you please create a support ticket here? https://support.holdemmanager.com/support/ticket/79

    In the ticket, please link to this thread.

    Please add log files to the ticket:
    - Log files -
    Here's how you can do that:
    1. Reproduce what you were doing when the issue occurred. When the issue occurs proceed with the next step.
    2. Navigate to C:\Program Files (x86)\Holdem Manager 3\HM3_Utilities.
    3. Click on 'HM3CopyLogFiles.bat', choose Yes to create the log files if asked.
    4. On your desktop you should see a folder named 'HM3logs'.**Please .zip it using 7-zip or another similar program, and send it over.
    5. If the file is too big to send, please upload it to to a cloud service like OneDrive, Dropbox, or WeTransfer.com, and share a link.

  3. #3
    Junior Member
    Join Date
    Oct 2009


    ok I submitted the ticket

Similar Threads

  1. HUD lagging poker stats not coming
    By springplank in forum General Support
    Replies: 6
    Last Post: 07-03-2015, 12:55 AM
  2. Stats lagging
    By Thuen88 in forum Bug Reports
    Replies: 1
    Last Post: 03-10-2015, 02:30 PM
  3. Replies: 4
    Last Post: 07-24-2013, 06:22 PM
  4. Hud popup stats lagging
    By AAmundsg in forum General Support
    Replies: 1
    Last Post: 03-07-2012, 08:01 PM
  5. lagging Folder Import?
    By malfaire in forum Manager General
    Replies: 17
    Last Post: 08-13-2008, 08:20 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts