888 poker snap cash tables

[fow]

I know that the hud does not work on this tables but what I read in other threads is that the hands should import any way right?
My hands are importing correctly on the normal tables.
How can I solve this issue?

[fozzy71]

a) Are you still using HM2 v8673 or v8699? If you are not using 8699 please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

You should be able to force import them to the same database now:
- HM2 - Options - Hand Importing - 'Import Options' [x] 'Force import of previously imported hands'
- Then 'Import Folder' and import all the folders from after the date this started until the current date.
- After the import is done you may have switch to another database and back, or restart HM2, to see the updated reports/graphs data from all the hands that got imported.

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


b) If you continue to have problems:

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.


c) HM3 now supports HUD on these tables if you want to give that a try.

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

Note: All development of new features, tools and game type support will be focused on HM3. We will continue to support HM2 for bug fixes and parser updates until an end of life (“EOL”) date of December 31, 2020. See this FAQ for more information.

By purchasing HM2 you can upgrade to HM3 with a 25% discount before October 15th 2020. To use the discount please login to your HM account on our website and add the available discounted upgrade option to the cart and complete the purchase. You can see our upgrade policy FAQ here. And our HM3 Annual Support & Maintenance policy FAQ here. Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.