Fatal Error on startup
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  1. #1
    Junior Member
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    Oct 2009
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    Default Fatal Error on startup

    I'm running HM3 and have just installed the Notecaddy Beta and get this fatal error on startup:

    cebdc526a785f12aadce36b62ce5f728.png

    Am I doing something wrong, or is there a fix?

    Thanks.

  2. #2
    Moderator NotecaddyEdge's Avatar
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    Default

    Hello TallPaul,

    I've never seen this before.

    You might want to try resetting your NoteCaddy settings to see if that solves your issue.

    Be aware that doing this will change your settings in NoteCaddy back to their default settings (without losing any definitions). *To do this, close HM3 and the server. *Navigate to C:\Users\YOURUSERNAME\AppData\Roaming\Max Value Software\Holdem Manager\3.0\AppsData\NoteCaddy. *Delete these files (if you don't see some of them it's OK):*

    ActiveColorLayout.xml
    ActiveNoteLayout.xml
    caddylayoutEx.xml
    ​CaddySettings.xml
    default_ActiveColorLayout.xml
    default_ActiveNoteLayout.xml
    default_caddylayoutEx.xml
    default_InactiveColorLayout.xml
    default_InactiveNoteLayout.xml
    defaultmappings.xml
    InactiveColorLayout.xml
    InactiveNoteLayout.xml

    Start HM3, and go back into NoteCaddy. *You can adjust your settings in NoteCaddy -> File -> Settings to your preferences again.

    Please let us know if you still have issues.

  3. #3
    Junior Member
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    Default

    Thanks,

    I had already tried that with no success. Just did it again and the same error.

    It's a clean installation of both HM3 and NoteCaddy, so no settings have been changed anyway.

  4. #4
    Moderator NotecaddyEdge's Avatar
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    Default

    Do you have some firewall/antivirus that doesn't have exceptions set for the HM3 directory? (C:\Users\[WindowsUsername]\AppData\Roaming\Max Value Software)

    If that doesn't help, could you please create a ticket and submit log files?

    https://support.holdemmanager.com/support/ticket/79

    - Log files -
    Here's how you can do that:
    1. Reproduce what you were doing when the issue occurred. *When the issue occurs proceed with the next step.
    2. Navigate to*C:\Program Files (x86)\Holdem Manager 3\HM3_Utilities.
    3. Click on 'HM3CopyLogFiles.bat', choose Yes to create the log files if asked.
    4. On your desktop you should see a folder named 'HM3logs'.**Please .zip it using 7-zip or another similar program, and send it over.
    5. If the file is too big to send, please upload it to to a cloud service like OneDrive, Dropbox, or WeTransfer.com, and share a link.

  5. #5
    Junior Member
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    Default

    Quote Originally Posted by NotecaddyEdge View Post
    Do you have some firewall/antivirus that doesn't have exceptions set for the HM3 directory? (C:\Users\[WindowsUsername]\AppData\Roaming\Max Value Software)
    Looks like that was the issue, added an exception and it seems to be working.

    Thanks again!

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