Asian Poker Clubs format, HM2 or EliteHud converter bug? - Page 3
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  1. #21
    Senior Member
    Join Date
    Jan 2013


    Quote Originally Posted by fozzy71 View Post

    HM-9108: PokerMaster hands with >X% rake cause issues in the report

    If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9108 Is Resolved" in the subject line and body of the email.


    First of all - has it been fixed? My account says that this is fixed:

    In this case I need to wait for the release of the HM2 next to 8699 update package with these fixes?

    And second, as you see on Picture, all my tickets was resolved and closed, but I have not received any email notifications although I ordered them for all the fixes.

    And so on for all three of my tickets.

    I doubt that they could get into spam, because I received all the messages about the creation of tickets and the request to notify me when they were corrected without any problems.

    What could be the problem?


  2. #22
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Your customer support ticket number 544737 is closed but the developer ticket HM-9108 it was in reference to is not done. It looks like the fix was checked into HM by our developer but it has not been released by management yet.

    These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

    This fix will possibly require you to force reimport the hands to the same database, or import them to a new database.

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