Cannot be removed and re-install
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  1. #1
    Junior Member
    Join Date
    Aug 2020
    Posts
    4

    Unhappy Cannot be removed and re-install

    https://ppt.cc/ffIIWx

    I can’t reinstall or uninstall completely

    Please help

    thx

  2. #2
    Junior Member
    Join Date
    Aug 2020
    Posts
    4

    Unhappy Cannot be removed and re-install

    https://ppt.cc/ffIIWx

    I can’t reinstall or uninstall completely

    Please help

    :<

  3. #3
    Junior Member
    Join Date
    Aug 2020
    Posts
    4

    Default Cannot be removed and re-install

    I can't find this file

    and

    Cannot reinstall or delete

    969955454545454545.png

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    If you make a post on our forums and do not see it right away, please do not post it again and again. Our forums have automated moderation for possibly malicious posts and your multiple threads all went into the moderation queue to be manually approved. It was suspicious of your video link.

    You need to keep the *.msi file for your installed version of HM3 to be able to update it, or uninstall it, in the future. Please make sure you always keep that most recent *.msi file in your downloads folder if you regularly empty that folder.

    - Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
    - Download the latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta
    - Download the previously installed version shown in that attached image from this link - https://www.holdemmanager.com/downlo...ion=3.1.9.5853
    - Once you have both files downloaded you can install the 3.1.11.6172.msi file.

    This is because we use Microsoft *.msi install/update files. To update to a new version you also need the msi file for the currently installed version in the same downloads folder on your computer.
    - Here is the previous beta - https://www.holdemmanager.com/downlo...on=3.1.11.6172
    - And the previous stable - https://www.holdemmanager.com/downlo...rsion=3.1.11.0

    Note: If you are prompted for a different beta (4 digits at the end of 'Alpha&version' file/link name) or a different stable (single 0 at the end of 'Stable&version' file/link name) simply copy/paste the link to a new browser tab then edit the link to match the error shown before you hit the Enter key.

    - If you are having issues trying to uninstall HM3 even after downloading the proper file versions you can use this tool to uninstall it then reinstall using the latest link from our site or forums - https://support.microsoft.com/en-us/...led-or-removed
    - If you are unable to download the file from that page you can also download it from this link on our servers here - https://www.holdemmanager.com/Downlo...stall.meta.zip

  5. #5
    Junior Member
    Join Date
    Aug 2020
    Posts
    4

    Default

    I am using the forum for the first time
    Thank you so much for helping me out today!!!!

  6. #6
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

    For future reference: Please note that you will generally get faster support replies by emailing us directly, or by using our support site to create a support ticket if the support site did not resolve your issues - https://support.holdemmanager.com/, instead of posting on the forums. Our support ticket email volume is much higher than our forum traffic so the emails/tickets are monitored more frequently by more representatives than the lower traffic volume forums.

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