Wrong display of SNG winnings

[sebreb]

Hey there,

Started to configure HM3.

1.) HUD is not displayed on HU, i think i have to create this on hm3?

2.) I won a headsup sng, but HM3 shows me the result as lost, -100% roi, see screenshot attached.
Why that? How can I change it or what I have to do?

Thanks!

[fozzy71]

Hey there,

Started to configure HM3.

1.) HUD is not displayed on HU, i think i have to create this on hm3?

If the hands are importing one of the default HUD Profiles should show on the table.

Please see our HUD Troubleshooting FAQ and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the FAQ.

2.) I won a headsup sng, but HM3 shows me the result as lost, -100% roi, see screenshot attached.
Why that? How can I change it or what I have to do?

Thanks!

Which site or sites are you experiencing this issue with?

Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM3 to properly calculate the size, places, and prizes. Without this information it is impossible for HM3 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, Winamax, Pacific and WPN. *

If your site does not write summaries, or you experience any discrepancies with the STT/SNG results, you will need to manually edit the results via the Reports - Tournament - Tournaments - right-click - edit - Tournament Editor.

If you continue to have problems with Tournament results please zip and email the problem original hand histories and tournament summaries to us as instructed at the end of this FAQ.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.