HM3 - Issues Importing Batches of IGN Hands

[validand_notinuse]

Hi,
I'm having issues with importing a batch of IGN hands to HEM3 - the standard File>>Import Files/Folder route doesnt work, is this not current possible or is there an alternative method?t

Thanks.

[fozzy71]

Were these hands also imported live previously with our Ignition Hand Grabber (IHG) app, and now you are trying to update the database with all known hole cards? You have to make sure you toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of previously imported hands' then import the files again using the HM3 - File - Import Folder/Files options as explained in this section of our Ignition Setup Guide.

If you continue to have problems: Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.