Wrong values.
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Thread: Wrong values.

  1. #1
    Junior Member
    Join Date
    Jun 2015
    Posts
    13

    Default Wrong values.

    Hi,

    I checked and within some tournaments I played, two of them when I was checking on reports they was showing wrong data.
    1 said I finished in 3rd place and I finished in 5th place, and the other one said I lost -0.71cents but I played a 0,50c tournament.

    Is there a way to avoid that?

    Thank you in advance.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please always tell us the site and exact game type.

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ - https://support.holdemmanager.com/su...F#hm3-email-hh

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive or FireFox Send - https://send.firefox.com/ - and copy/paste the download link to us.
    - https://help.dropbox.com/files-folde...utside-dropbox
    - https://support.google.com/drive/ans...DDesktop&hl=en
    Regards udbrky (Chris)

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