HM3 replayer doesn't work

[nickdega]

Hi everyone.
With the latest release, the replayer doesn't load the hh, you can see the picture. Could someone give me some suggestions to solve the problem?






Attachment 164447

[udbrky]

Which Deck are you using in the Replayer options (gear icon)?**Does it work properly if you switch to a different deck?**

Can you send us some sample hands to test with where you can reproduce the problem?**Also include screenshots of what you see in the replayer for each of the hands, screenshots of your replayer settings, and a detailed description of each problem in each screenshot.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). *It is configured in the Tools - Settings - Import menu.

Also send a set of \Desktop\HM3logs\ files from the tests/hands you screenshot above - https://support.holdemmanager.com/su...les-to-support

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

[nickdega]

Thanks for your quick reply.
Nothing changes if I switch to another deck, the import setting is correct. I'll try to send you the hh and some screenshot. I just sent the file logs. I tried to export the hh and put it in another replayer, it works.

[nickdega]

Hi, when I disable apps in HM3 the replayer works, you can see this on the pic.replayer.jpg

[fozzy71]

I will reply to your support ticket shortly. Please do not post here once you have started a support ticket as everyone on our team can't follow both support channels.